Missing codecs or import failures

Update Windows, install Media Feature Pack on N editions, or transcode clips to H.264 MP4 and retry.

Crashes or slow performance

Update GPU drivers, close background apps, and use lower‑res previews or fast local storage.

Fix VideoPad on Windows — Install, Codec, and Export Troubleshooting

Q: Installer blocked by SmartScreen

Verify the file comes from nchsoftware.com. Click More info → Run anyway, or right‑click → Properties → Unblock.

Q: Antivirus flagged the installer

Update AV definitions and re‑download from nchsoftware.com. If it's a false positive, allow the installer temporarily.

Q: Export has no audio or fails

Export a short test with default MP4 H.264/AAC. Ensure audio tracks aren't muted. Install Media Feature Pack if needed.

Quick fixes for the most common issues on Windows 10 & 11: installer blocked by SmartScreen, antivirus flags, missing codecs, export errors, and performance hiccups.

Quick Answer

If the installer is blocked, verify the source is nchsoftware.com, then allow and run it. For export issues, test a short clip with default presets. See detailed steps below.

Download installer again Go to Download page

At a glance

Windows 10 & 11 supported (64‑bit recommended)
Installer: vppsetup.exe from NCH Software
Need help exporting? Try YouTube/TikTok presets

Export presets

Common issues and fixes

Installer blocked by SmartScreen

Ensure the file was downloaded from nchsoftware.com (see file properties → Digital Signatures).
Double‑click vppsetup.exe. If SmartScreen appears, click More info → Run anyway.
Follow the on‑screen wizard. If still blocked, right‑click → Properties → check Unblock → Apply → Run.

Antivirus flagged the installer

False positives can happen with new builds. Verify the source is nchsoftware.com.
Update antivirus definitions and retry the download.
If needed, temporarily allow the installer, then re‑enable protection after installation.

Re‑download from source

Installer won’t start or gets stuck

Right‑click the installer → Run as administrator.
Free up disk space (~200 MB+) and close other installers.
Restart Windows and try again from a clean boot.
Download a fresh copy of vppsetup.exe using the buttons on this page.

Missing codecs or video won’t import

Ensure Windows is up to date (Settings → Windows Update).
On Windows N editions, install the Media Feature Pack from Microsoft.
Transcode incompatible clips to H.264 MP4 (a widely supported format) and retry.

Export has no audio or fails at 0%

Try exporting a short 10‑second clip with default settings (MP4 H.264/AAC).
Check that your timeline audio isn’t muted and meters show activity.
On Windows N, install the Media Feature Pack to enable AAC codecs.

Crashes, freezes, or slow performance

Update your GPU drivers (NVIDIA/AMD/Intel).
Close background apps and large browser tabs while exporting.
Use proxy/low‑res preview if available; keep projects on fast local storage.

Is VideoPad free or paid?

VideoPad offers a free option for non‑commercial use with limitations. For licensing details and safety notes, see Licensing & Safety.

Still stuck? Reinstall using the official installer and follow the Beginner's Guide. For vendor support, visit NCH Support.